You know your ATM data is a goldmine. But now what do you do about it?
Post Tagged with: "INETCO"
Although the core problems enterprise companies face haven’t changed, modern applications and complexities in the IT infrastructure mean they require different technical solutions and data gathering approaches. Armed with this understanding you’ll be in a better position to decide what you require.
With so many business expectations evolving around the consumer experience as a focal point, why has transaction-centric application performance monitoring NOT been adopted by ALL banks?
Newer network-based solutions can be deployed in less than a day that can correlate multi-hop transactions in near real-time – without requiring agents, code changes or extra traffic loads.
Retail Systems Research (RSR) released a Fast Fact titled, “Retail Payments and the Customer Experience: Waiting for Processors”. It was taken from RSR’s first benchmark report on the retail payments process, released in March 2013.
Integrated, multi-channel retail banking is a reality – presenting increasing operational risk…and endless revenue opportunity for those retail financial institutions that are “ready”.
Key recommendations included:
* Adopt real-time transaction monitoring
* Monitor every transaction coming to and from your core banking system
* Use transaction-based monitoring and analytics to track the performance of external and internal service providers
New analytics service that monitors transaction usage, as well as performance characteristics from users, devices, and hosts, and then pushes that data via the user interface and an API.
“The ability to combine and analyse granular details on consumer transactions and ATM device statistics means we have maximum control over all the various services and payment options being provided through our ATM network and other banking channels. We can react in seconds – not hours – to what our end customers are experiencing.” – Jamal Abboud, Group CIO of National Bank of Abu Dhabi (NBAD)
According to TRAC’s research, 59% of CIOs surveyed stated the ability to increase the amount of IT resources that are available for investing in innovation and new services as their top strategic goal, while the third highest rated goal of CIOs was to reduce the cost of managing IT (48%).
The data also shows that implementing Application Performance Management (APM) strategies has a direct positive effect in both of these areas. For CIO’s, this means less headaches.
It should come as no surprise that more and more organizations are focused on meeting customer service expectations, guaranteeing end-to-end business process delivery and modernizing their IT infrastructures. But what does this mean for IT operations teams?
Can you tell if a business process is failing or slow because of process design issues or technical issues? INETCO Insight can tell you that along with which step failed, who was affected, how many dollars were at risk and whose problem this is – All On One Screen!
Now, That is Application Performance Monitoring!