An unmanaged or undermanaged telecom environment will eventually put an institution on the upper end of the spending spectrum.
Post Tagged with: "Information Technology"
Our customers’ yardstick for rating their banking experience is Apple, Amazon and other non-bank players. We have a lot of work to do on the delivery front.
Unless and until our technology and processes support us as a digital business, we’re just paying lip service to the concept of information as the new currency.
Brock’s got a lot on his plate, and, well, his patience for vendors is waning.
As financial institutions consider launching or reinvigorating their CRM efforts, here are four considerations recently learned from the banking trenches.
In the blog world, I think correlation and causation has been covered pretty well. How about correlation across time scales? Imagine a signal going from left to right across your computer screen. It squiggles up and down, up and down. Looking closely, the up and down motion of the squigglesRead More
The vendor that can get rid of the silos and be known as a straight-shooter in contractual relationships will get attention from bankers who need real partners to execute their technology strategies fast.
Financial institutions outsource their solutions – and their trust – to large, big name vendors with the belief that outages won’t happen. Unfortunately, it doesn’t always work that way.
The best way for a financial institution to improve user satisfaction on any system – including core – is to change it. Period.
When you are dealing with increasingly tech-savvy clients who live and breathe on the web and social media, the experience you give them will be your brand.