Post Tagged with: "IVR"

Call Centers Are Weak Links for Compliance as Well as Security

Call Centers Are Weak Links for Compliance as Well as Security

by March 12, 2013 at 2:52 pm 0 comments

Call centers have become targets for fraudsters and identity thieves, and now regulators have them in their sights as well. Consider a loan origination and the amount of disclosures that must be presented to a customer. This may be easily accomplished in a paper environment, as well as online andRead More