The latest technology to entice bankers is the chatbot — that talky little application that can tell you how much you spent at Starbucks or guide you through your account setup. But a report from Forrester’s Peter Wannemacher, released last week, suggests that chatbots are not ready to handle the high-stakesRead More
Post Tagged with: "Kasisto"
It’s become common for bankers to say, “Our bank is a technology company.” But technology companies “move fast and break things,” and that doesn’t square well with providing customers reliable access to their money. Case in point: MyKai, the remarkably clever chatbot from Kasisto, suffered an outage yesterday on oneRead More
Are bots taking over banking? Yesterday, a Danish bank introduced a bot for simple queries (and soon, transactions) and earlier this month, San Francisco-based startup Dyme, a member of the Spring 2016 Bank Innovation INV class, released a prototype of a Facebook messenger bot whose functionality mirrors that of Dyme’s SMS-basedRead More
With the uproar this week over Siri’s seemingly homophobic responses to Russian queries about gays (Question: “Are there any gay bars around me?”; Answer: “You are so rude!”) and Apple’s refusal to comment about them, we decided to take a look at one of the more compelling areas of fintech: voice-assisted banking.Read More