Am I over-reaching here? Maybe, but hear me out. I would submit that social media really is indeed changing everything. Today we see nods to the socialsphere all around us – on TV, on product packaging, on food, on your arm, on billboards, on vehicles … I could keep going.Read More
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Give Facebook your credit card information and the social network can make things easier for you — and the merchant — when making purchases on a mobile device. This may sound like a minor pitch, but it constitutes a reboot of Facebook’s payments strategy, which has been a pain pointRead More
JD Power recognized Regions Bank as a leading provider of social media content among banks in a study published on February 14. The results were based on responses from “more than 23,200 U.S. online consumers who have interacted with a company via the companies’ social media channel.” The institutions recognized in the BankingRead More
Sometimes it’s the worst things that can happen that become the eye-opening best things that effect positive change. The year 2012 saw numerous high-profile data breaches, epic hacks, full-on hacktivism and lots of major identity theft ring busts. The best news is the public is more aware, which means theyRead More
Square COO Keith Rabois’s resignation last week was tied to sexual harassment allegations from a Square employee, the Wall Street Journal reported Friday. Square announced on Friday that an attorney representing the employee had reached out to Square two weeks previously with the allegations. Mr. Rabois maintains he did nothing wrong andRead More
(This was originally published as a guest post for my friends at the management consulting and strategic communications firm Beyond the Arc: Understanding how customers really want help.) On the same day I published a post on the Clientific blog about …