Online retailers prize a smooth checkout and one-click checkouts, but it turns out customers care more about security than convenience when shopping online. (We’ll leave aside Domino’s Pizza’s “zero-click ordering for now.) Nearly half of e-commerce consumers — 48% — want more assurance that their transactions are secure, while only 20%Read More
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Slower transaction times mean lost customers and lost revenue. Literally. Tyson Hackwood, head of Asia for PayPal subsidiary Braintree, said recently that reducing friction in the payment process is a key to payments success, which not exactly a secret. But he added in the video below that for every second a paymentRead More
American Express launched a checkout service to rival PayPal today. Buy buttons are a hotly contested space, with Google, Amazon, Visa, Venmo, and MasterCard, among others, jockeying for space on checkout pages. American Express’s option is somewhat different — a result of watching and learning, according to the company. ForRead More
The Consumer Electronics Show (CES) 2015, which officially begins tomorrow in Las Vegas, is the country’s premier event for introducing high-tech gadgets. This year will see a plethora of wearable technology, supposedly capable of measuring everything from the wearer’s mood to turning his thoughts into speech. The buzzy-est item so far appears toRead More
It was a very happy holiday season for mobile commerce. Happy, that is, if Amazon is any indicator for the rest of the industry. The online retail giant released data indicating that nearly 60% of shoppers on the day after Christmas did so using mobile devices, according to a report from Mobile CommerceRead More
LoopPay, the transitional mobile payment technology launched last year at Money2020 is back at the big show in Vegas with an update to its form factor.
We live in a multi-channel world, where customers can and will move between devices during the course of a single transaction, whether it’s a retail transaction or a more complex transaction like a loan application or insurance claim.
Smartphones, tablets, and computers: each of those has changed how and where we get things done. And even though each has been heralded as the death of the other, we’ve not discarded one for the other or eliminated any of them from our lives. Instead, we use each of themRead More
Standard Bank in South Africa introduced a new mobile payments option for merchants called SnapPay — and the bank is still charging merchants a hefty processing fee. There is a hope that direct connections between banks and retailers would help merchants avoid card fees. That is not the case here.Read More
Javelin Strategy Group coined the term “The Gang of 5” in a white paper published in 2013. This select group (Google, Facebook, Amazon, eBay/PayPal, and Apple) represent the key payment tech disruptors in Javelin’s view. While other companies are obviously engaged in disrupting payments these key players have both theRead More