Post Tagged with: "multi-channel"

Best Practices for Monitoring Multi-channel Banking Environments

Best Practices for Monitoring Multi-channel Banking Environments

by March 15, 2013 at 3:53 pm 0 comments

Integrated, multi-channel retail banking is a reality – presenting increasing operational risk…and endless revenue opportunity for those retail financial institutions that are “ready”.

Key recommendations included:
* Adopt real-time transaction monitoring
* Monitor every transaction coming to and from your core banking system
* Use transaction-based monitoring and analytics to track the performance of external and internal service providers

Banking Leaders Predict Major 2013 Trends

Banking Leaders Predict Major 2013 Trends

by January 10, 2013 at 8:16 am 0 comments

Trying to predict what is going to happen in the banking industry is like trying to predict tomorrow’s weather. While you may get the forecast right, it could be more a case of luck than skill. And what you see today could quickly change tomorrow. With that as the backdrop,Read More

Direct Mail Still Preferred Over Email, Social and Mobile Marketing

Direct Mail Still Preferred Over Email, Social and Mobile Marketing

by December 5, 2012 at 4:33 pm 0 comments

Despite a greatly increasing penetration of smartphones and tablet devices and a marketing industry focus on digital, social and mobile channels, a just released study of channel preferences by Epsilon reveals that consumer desire for postal …

Banks and Credit Unions Focusing on Onboarding to Build Revenues

Banks and Credit Unions Focusing on Onboarding to Build Revenues

by February 17, 2012 at 10:17 am 0 comments

There has never been so much pressure on financial institutions to maximize the revenue and relationship potential of each customer. With government regulations reducing fee income, historically narrow interest rate spreads, and consumer satisfaction w…

State of Bank and Credit Union Marketing 2012

State of Bank and Credit Union Marketing 2012

by January 17, 2012 at 7:34 am 0 comments

Today’s bank and credit union marketers are facing a period of big data, increasing devices and more communication channels than ever before. In addition, consumers are challenging the pricing and service levels they receive from their financial instit…

As Channel Proliferation Increases, Consumers Still Prefer and Trust Direct Mail for Financial Services Communication

As Channel Proliferation Increases, Consumers Still Prefer and Trust Direct Mail for Financial Services Communication

by December 2, 2011 at 6:59 am 0 comments

According to a just released consumer channel preference study from marketing services firm Epsilon entitled, The Formula for Success: Preference and Trust, 36% of consumers prefer to receive financial services communication through the mail (comp…

Banking Industry Leaders Discuss Findings of Intuit Financial Management Survey

Banking Industry Leaders Discuss Findings of Intuit Financial Management Survey

by November 3, 2011 at 10:13 pm 0 comments

In conjunction with the release of Intuit Financial Services’ 4th Annual Financial Management Survey, Banking.com hosted a Twitter Town Hall yesterday, bringing together financial industry leaders to discuss loyalty and channel migration as well as som…