With all the buzz around mobile banking and its rapidly expanding array of services for bank customers, it’s easy to forget the elephant in the room: the aging core systems that lie at the heart of most banks’ operations and power basic transactions. At some banks, core software can beRead More
Post Tagged with: "multichannel"
Call centers have become targets for fraudsters and identity thieves, and now regulators have them in their sights as well. Consider a loan origination and the amount of disclosures that must be presented to a customer. This may be easily accomplished in a paper environment, as well as online andRead More
More customers trust banking at the branch over mobile devices, a recent study finds — but we’re adding an asterisk to that conclusion. According to BT Global Research, its latest survey indicates that US banks must work harder to increase consumer confidence in mobile banking if they want to discourageRead More
Banno’s new president has a bold prediction for 2013: the mobile app Grip, Banno’s flagship product, will triple its user base this year. Financial services veteran Charles E. Potts was named president of Cedar Rapids Iowa-based Banno on January 30. Potts had served on Banno’s advisory board since 2010 and will now takeRead More