Post Tagged with: "Net Promoter Score"

USAA Rules Latest Net Promoter Score Survey

USAA Rules Latest Net Promoter Score Survey

by October 11, 2016 at 12:47 pm 0 comments

A study from Temkin Group released today puts San Antonio-Texas-based USAA head and shoulders above every other corporation in America in terms of Net Promoter Score. Net promoter Score is a slightly controversial metric that measures customer loyalty. A company’s NPS is supposed to correlate with revenue growth. A score of -100Read More

Measuring customer experience: Why Net Promoter Score is not enough

by July 3, 2014 at 5:38 pm 0 comments

Measuring customer satisfaction is a great first step toward understanding your customers. But it’s rarely enough to drive real business growth or learn how to differentiate your brand. Many businesses rely on the Net Promoter Score (NPS), a simple metric to gauge customer satisfaction based on whether people would recommend the company. NPS may be […]