The “voice revolution” is about to make consumer banking a whole lot faster and easier. This week, Barclays announced that it is expanding its voice authentication program to all 12 million retail customers who call the bank, expanding the program it launched four years ago in its wealth management division.Read More
Post Tagged with: "Nuance"
TouchCommerce, which serves many Fortune 500 companies with customer engagement tools such as livechat and FAQs, launched a virtual assistant today called TouchAssist. By the end of the third quarter, TouchAssist will be live at a Top 3 bank, CMO George Skaff told Bank Innovation. With its other tools, TouchCommerce already servesRead More
Nuance, a banking technology vendor, will be providing Santander UK with voice banking technologies, the companies announced today. The deal marks a big score for Nuance’s Nina artificial intelligence voice recognition system. There are other voice recognition systems out there: Fiserv’s Voice Response for DNA, ebankIT, Interactions, and Finantix, for example.Read More
With the uproar this week over Siri’s seemingly homophobic responses to Russian queries about gays (Question: “Are there any gay bars around me?”; Answer: “You are so rude!”) and Apple’s refusal to comment about them, we decided to take a look at one of the more compelling areas of fintech: voice-assisted banking.Read More
Nuance, a maker of voice and imaging solutions, has secured new business with a number of banks including PNC Bank, Banco Santander (Spain), Barclays (UK), Garanti Bank (Turkey), and USAA. The announcement was made during the Burlington, Mass.-based company’s third quarter earnings report yesterday. Nuance’s third quarter ended June 30,Read More
US Bank announced it will soon begin offering voice control technology to users of its FlexPerks mobile app. The technology is provided by Nuance, a provider of digital speech and imaging tools. Specifically, US Bank is installing Nina, the Siri-like virtual assistant in Nuance’s software that provides speech recognition, text-to-speech, voice biometricsRead More
Bank Innovation first blogged on USAA’s budding mobile banking voice command in July. Today, the San Antonio-based bank revealed what technology is powering its voice command mobile banking pilot: Nina, a virtual assistant for mobile customer service apps, from Nuance Communication Inc.