A new report released today by Roubini ThoughtLab holds quite a few insights about the future of wealth management, the future of fintech, and the future of technology, most notably the conclusion that financial institutions with strong brand awareness will be the last ones standing by 2021–not fintechs. According toRead More
Post Tagged with: "omnichannel"
Big data and customer analytics have and continue to be hot topics in retail banking. According to Bob Meara, senior analyst with Celent’s Banking practice, “62% of financial institutions in a recent Celent survey strongly believe that customer analytics offers significant competitive advantages and 53% strongly feel they need aRead More
Banks are not giving customers what they want, and risk losing an entire generation because of it. More than half of bank customers in the U.S. — 51% — want their banks to proactively recommend services and products, according to the 2014 North America Consumer Digital Banking Survey from Accenture,Read More
The business of putting together lists of top this-and-that at the end of the year has simply gotten out of hand. No media outlet took the list thing to greater heights than Time, which published the “Top 10 Everything of 2013,” which include 54 lists of, well, everything. We found particularRead More
Call centers have become targets for fraudsters and identity thieves, and now regulators have them in their sights as well. Consider a loan origination and the amount of disclosures that must be presented to a customer. This may be easily accomplished in a paper environment, as well as online andRead More
Banno’s new president has a bold prediction for 2013: the mobile app Grip, Banno’s flagship product, will triple its user base this year. Financial services veteran Charles E. Potts was named president of Cedar Rapids Iowa-based Banno on January 30. Potts had served on Banno’s advisory board since 2010 and will now takeRead More
Innovations within mobile banking may take the glossy spotlight, but developments in physical branches must sizzle, too. That’s because consumers are divided on how they wish to connect with banks.