Post Tagged with: "online banking"

Bank of the West Gets Serious About Digital Engagement

Bank of the West Gets Serious About Digital Engagement

by September 16, 2016 at 12:30 pm 1 comment

It’s become a truism that digital banking customers are your best customers, but Bank of the West and Fiserv have the data to back up that assumption — and to do something about it. Digital banking features cost money — your vendor may charge a per-user fee to institute the latestRead More

The Best Way to Attract Customers? Listen to Them, Ally Says [VIDEO]

The Best Way to Attract Customers? Listen to Them, Ally Says [VIDEO]

by September 7, 2016 at 2:03 pm 0 comments

Ally Financial is the latest to announce a re-organization of its brand, with the launch of its new “Do it Right” campaign, aimed at consolidating all of its services into one consumer-friendly image. “When we started Ally Bank six years ago, our thinking was that the world didn’t need anotherRead More

Hot Hashtag: Why Are We So Excited About #BigData?

Hot Hashtag: Why Are We So Excited About #BigData?

by August 30, 2016 at 11:25 am 1 comment

#BigData is not a phenomenon unique to fintech: basically every consumer-focused service with the money to do so has been utilizing it since the term was first coined in the late 90s; or even before that point, really, as using data to make decisions is the literal definition of deductiveRead More

Capital One Joins Effort to Educate Seniors About Online Banking

Capital One Joins Effort to Educate Seniors About Online Banking

by August 5, 2016 at 10:47 am 2 comments

Banks only care about millennials, right? Not really, though marketing about digital efforts may make it appear that way. Yesterday Capital One, a leader in digital banking, joined OATS (Older Adults Technology Services) in launching‘“Ready, Set, Bank: Online Banking Made Easy,’” an educational tool designed to increase online banking usage among older adults, enabling themRead More

How Regions Bank Provides an Amazon-like Experience

How Regions Bank Provides an Amazon-like Experience

by July 25, 2016 at 12:53 pm 1 comment

Regions Bank tied with Amazon.com in a recent ranking of web experiences. How does a super-regional bank match the efforts of one the most sophisticated digital companies in the world, one that obsesses over customer experience? “Our customers ask for the same thing they did 20 years ago,” Andy Hernandez, EVP and headRead More

Chase Website Relaunch Takes Cues from Mobile App

Chase Website Relaunch Takes Cues from Mobile App

by March 10, 2016 at 10:39 am 1 comment

Chase’s new online banking portal takes a page — or hundreds of pages, rather — from its mobile app, which is the nation’s most popular bank app with more than 22 million users. The site, developed over the course of 18 months, is being rolled out in stages throughout 2016, withRead More

The ‘Secret’ Video of IBM’s Digital Banking Platform

The ‘Secret’ Video of IBM’s Digital Banking Platform

by December 4, 2015 at 12:24 pm 3 comments

Have you seen the latest IBM Banking video? We’re guessing the answer is no, because the latest video only has 56 views (and we watched it a few times.) Here it is: The video is a pitch aimed at banks, and was released the day before Thanksgiving. The marketing video has strongRead More

Banking in the Age of the Jetsons

Banking in the Age of the Jetsons

by August 27, 2015 at 1:07 pm 1 comment

What George, Jane and family can teach bankers about innovation and the velocity of change Like many kids growing up in the 1960s, I looked forward to Saturday morning cartoons. Armed with my bowl of Rice Krispies—the only time I was allowed to eat in the living room–and sporting myRead More

Chase Reboots Online Banking to Resemble Mobile Experience

Chase Reboots Online Banking to Resemble Mobile Experience

by July 20, 2015 at 12:59 pm 2 comments

JPMorgan Chase refreshed its online banking homepage for the first time in three years yesterday. The result looks a lot like the bank’s recently revamped mobile site. All the buzz is around mobile banking these days, but online banking still serves more people. Chase has nearly 40 million online users,Read More

Bank of the West Bakes PFM Into Its Online Banking Experience

Bank of the West Bakes PFM Into Its Online Banking Experience

by June 1, 2015 at 10:16 am 1 comment

Bank of the West has made personal financial management (PFM) capabilities an integral part of its online banking portal. The update went live May 11 and was made public late last week, said Jamie Armistead, executive vice president and head of digital channels. Armistead said the change constituted an overhaul of notRead More