Millennials hate credit — but a new service called Lenny is out to change that. Lenny is meant for mobile (of course) and launched today in California. It will reach Texas, Florida and New York in the next 10 to 12 months, according to the company, which claims that, in less than threeRead More
Post Tagged with: "operations"
The name might indicate something small, but Ant Financial is anything but. The spinoff of Alibaba is valued at over $50 billion and plans to raise a heap more, according to the Wall Street Journal. As China’s highest-valued internet finance company, Ant Financial Services Group will raise 20 billion yuan ($3.1 billion) on aRead More
By Mark Reeves, Partner Faced with a continually sluggish economy, banks continue to look for ways to improve their cost base. Many financial institutions have chipped away at run-the-bank costs but still remain unable to invest in strategic change initiatives that can provide a sustained cost differentiation over time. AddressingRead More
By Marcia Wakeman, Partner The financial services industry has made great progress in recent years toward eliminating paper-driven processes. Going paperless has opened the door to more efficient operations, lower costs, improved compliance and better knowledge management. But banks still rely heavily on the physical flow of paper for customer-facingRead More
With so many business expectations evolving around the consumer experience as a focal point, why has transaction-centric application performance monitoring NOT been adopted by ALL banks?
Newer network-based solutions can be deployed in less than a day that can correlate multi-hop transactions in near real-time – without requiring agents, code changes or extra traffic loads.
Being ahead of the curve might not be a good thing at Capital One Financial Corp. Richard D. Fairbank, Capital One’s founder, executive chairman, chief executive officer and president (yes, lots of official titles), said during the company’s earnings call yesterday that ING Direct might be too far ahead ofRead More
Retail Systems Research (RSR) released a Fast Fact titled, “Retail Payments and the Customer Experience: Waiting for Processors”. It was taken from RSR’s first benchmark report on the retail payments process, released in March 2013.
New analytics service that monitors transaction usage, as well as performance characteristics from users, devices, and hosts, and then pushes that data via the user interface and an API.
“The ability to combine and analyse granular details on consumer transactions and ATM device statistics means we have maximum control over all the various services and payment options being provided through our ATM network and other banking channels. We can react in seconds – not hours – to what our end customers are experiencing.” – Jamal Abboud, Group CIO of National Bank of Abu Dhabi (NBAD)
According to TRAC’s research, 59% of CIOs surveyed stated the ability to increase the amount of IT resources that are available for investing in innovation and new services as their top strategic goal, while the third highest rated goal of CIOs was to reduce the cost of managing IT (48%).
The data also shows that implementing Application Performance Management (APM) strategies has a direct positive effect in both of these areas. For CIO’s, this means less headaches.