Bank of America Corp. released numbers on its mobile deposits and they are impressive. The key figure: 12% of all deposits at the nation’s second-largest bank are now transacted on mobile devices. Last quarter, the bank noted 10% of its deposits were mobile, so this number has grown 20% inRead More
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The money is still flowing into FInTech startups. Two veteran players, Personal Capital and Cardlytics, both scored big today with funding rounds of $50 million and $70 million, respectively.
PNC Bank and Key Bank both discussed mobile-first customers on their earnings calls yesterday.
A recent report from Mitek and RemoteDepositCapture.com found that 80% of banks experienced no losses from remote deposite capture. But fears over remote deposit capture remain among consumers
JPMorgan Chase updated its iPhone app Thursday, and dropped some hints about its mobile roadmap for the rest of 2014. The newly updated app, seen at left, aims at “humanizing the user experience” for iPhone users, said Gavin Michael, Chase’s head of digital for consumer and community banking at aRead More
Card-linked offers company Cardlytics is set to expand its location-based offerings in 2014. The company already facilitates targeted marketing based on location, frequency of visits, and amount spent. Cardlytics analyzes bank statement data in order to provide retailers with leads, customers with personalized offers, and banks with more engaged customers,Read More
Should mobile remote deposit capture (RDC) be free? That’s the question people are asking again after comments made this month by Regions Bank and PNC indicating that they respectively plan to charge for the service, or have at least considered doing so. This may not be the kind of thingRead More
In an exclusive study of customer service at the nation’s Top 10 banks, Bank Innovation discovered that, unless you’re an existing customer and are logged into your account, banks really don’t want you to email them. The discovery calls into question banks’ willingness to use email for customer service. On bank websites,Read More
In an exclusive study of the call centers at the nation’s largest banks by Bank Innovation, Ally Bank turned in the best contact center customer experience for 2012. TD Bank and PNC Bank fared worst in Bank Innovation’s mystery shopping exercise. Bank Innovation called 10 of the nation’s largest banks,Read More