Post Tagged with: "proactive outreach"

Mediocre Doesn’t Cut It – Banks Must Do More to Satisfy Customers

by August 30, 2013 at 9:59 am 1 comment

According to a recent survey of 10,000 consumers, banks had decent rates of customer satisfaction when compared with other industries. Unfortunately, “decent” sounds an awful lot like “descent”, which is the glide path most banks will be on if they don’t take steps to improve how they are perceived by their customers.Read More