Post Tagged with: "Regions"

How Regions Bank Provides an Amazon-like Experience

How Regions Bank Provides an Amazon-like Experience

by July 25, 2016 at 12:53 pm 1 comment

Regions Bank tied with Amazon.com in a recent ranking of web experiences. How does a super-regional bank match the efforts of one the most sophisticated digital companies in the world, one that obsesses over customer experience? “Our customers ask for the same thing they did 20 years ago,” Andy Hernandez, EVP and headRead More

The End of ‘Bankers’ Hours’ at Regions

The End of ‘Bankers’ Hours’ at Regions

by January 6, 2014 at 10:57 am 1 comment

It might be time to retire the term “bankers’ hours.” Regions Bank announced Friday that customers are now able to tell bankers when and where they’d like to meet, either in-person or over the phone.  Later this year, customers will be able to use this tool, called Online Appointment Setting,Read More

Regions Aims to Close Gap Between Online and Mobile Customers

Regions Aims to Close Gap Between Online and Mobile Customers

by November 22, 2013 at 11:18 am 0 comments

The number of mobile customers has not yet equaled the number of online customers at Regions Bank — but “the gap is closing,” said Christopher Cox, executive vice president in charge of digital channels for the Birmingham, Ala.-based bank. Regions is also preparing to launch several new mobile products in early 2014, CoxRead More

Fiserv Wins Regions’ Online Bill Pay Business

by May 8, 2013 at 1:48 pm 0 comments

Regions Financial Corp., a Birmingham, Ala.-based bank with a footprint in 16 states, announced yesterday that it would be implementing Fiserv’s CheckFree RXP bill pay service. The service will enhance the bank’s current bill pay capabilities, powered by Fiserv’s Corillion system. “CheckFree RXP will offer our customers a simple, integratedRead More

US Bank’s Mobile Photo Bill Pay Users Doubled in Last Two Weeks

US Bank’s Mobile Photo Bill Pay Users Doubled in Last Two Weeks

by May 1, 2013 at 9:15 am 3 comments

While usage of US Bank’s revolutionary mobile photo bill pay solution has doubled in just the last two weeks, bank officials say it is “too soon to tell” whether the product is deepening customer engagement or bringing in large numbers of users. That was the upshot of the briefing ofRead More

Debate Heats Up Over Charging Consumers for RDC

Debate Heats Up Over Charging Consumers for RDC

by April 11, 2013 at 12:15 pm 2 comments

Regions Bank made headlines last week when it announced it was introducing mobile remote deposit capture (RDC) for a — gasp! — fee. US Bank has offered the service for $0.50 per deposit for two years now. Last month, PNC Bank President William Demchak said the bank was considering chargingRead More

Why Regions Bank Excels in Social Media

Why Regions Bank Excels in Social Media

by February 19, 2013 at 8:53 am 6 comments

JD Power recognized Regions Bank as a leading provider of social media content among banks in a study published on February 14. The results were based on responses from “more than 23,200 U.S. online consumers who have interacted with a company via the companies’ social media channel.” The institutions recognized in the BankingRead More

Fifth Third Launches Reloadable Prepaid Card, Access 360°

by November 15, 2012 at 3:53 pm 0 comments

Fifth Third Bank announced the launch of a reloadable prepaid card product, Access 360°, this week. Banks are hurrying to launch prepaid cards, which can serve as checking account alternatives to those who want to avoid minimum balance fees and overdraft fees. Early entrants in this field were JPMorgan Chase withRead More