In general, no one likes a complainer. Complainers are cast as the antagonists in customer service scenarios. These are the customers that you politely diffuse and move to the next interaction. Their issues and concerns can vary considerably, from the frivolous to the legitimate, but most contact center agents andRead More
Post Tagged with: "regulatory"
We’re apolitical over here at Bank Innovation. No matter whom you voted for yesterday, we’re happy you are a part of Bank Innovation. But politics aside, every banker should be asking the question this morning, is another term of President Barack Obama good for banking? The answer is probably, especiallyRead More
The Dodd-Frank Wall Street Reform and Consumer Protection Act represent a significant step-change in the global financial services regulatory structure. Some of the provisions associated with Dodd-Frank present both technological and supervisory implications for those firms engaged in swaps activities. As a consequence of this shift in the regulatory landscape,Read More