Post Tagged with: "regulatory"

Turning Customer Complaints into Clues for Improving Service Interactions

by November 19, 2013 at 1:29 pm 0 comments

In general, no one likes a complainer. Complainers are cast as the antagonists in customer service scenarios. These are the customers that you politely diffuse and move to the next interaction. Their issues and concerns can vary considerably, from the frivolous to the legitimate, but most contact center agents andRead More

Is Obama Good for Banking?

Is Obama Good for Banking?

by November 7, 2012 at 10:59 am 3 comments

We’re apolitical over here at Bank Innovation. No matter whom you voted for yesterday, we’re happy you are a part of Bank Innovation. But politics aside, every banker should be asking the question this morning, is another term of President Barack Obama good for banking? The answer is probably, especiallyRead More

Voice recording: Rise of the machines

by September 3, 2012 at 12:02 pm 0 comments

The Dodd-Frank Wall Street Reform and Consumer Protection Act represent a significant step-change in the global financial services regulatory structure. Some of the provisions associated with Dodd-Frank present both technological and supervisory implications for those firms engaged in swaps activities. As a consequence of this shift in the regulatory landscape,Read More