Post Tagged with: "satisfaction"

Big Bank Vulnerability to Attrition Provides Opportunity

Big Bank Vulnerability to Attrition Provides Opportunity

by November 10, 2011 at 12:38 pm 0 comments

On the heels of Bank Transfer Day, a new study suggests that many of the top banks in the country are vulnerable to continued outflows of customers and deposits. According to a just released 84 page study entitled, “2011 Retail Banking Brand Vulnerabil…

Relationship Trumps Fees for Small Business Bank Satisfaction

Relationship Trumps Fees for Small Business Bank Satisfaction

by October 25, 2011 at 5:21 am 0 comments

At a time when discussion around higher bank fees is at a fever pitch, small businesses value the human touch more than ever and are more satisfied with their banks than they were in 2010 according to the just released J. D. Power and Associates 2011 U…