Post Tagged with: "service level agreements"

Magic Numbers: SLAs vs Performance Specs

by April 25, 2014 at 10:22 am 0 comments

Lately I’ve been thinking about Service Level Agreements, or SLAs. One area where I have seen confusion is in distinguishing SLAs from performance specifications. For example, this might cross my desk as, “My application is sensitive to delay. Vendor X is offering a lower delay SLA than Vendor Y. IRead More