Lately I’ve been thinking about Service Level Agreements, or SLAs. One area where I have seen confusion is in distinguishing SLAs from performance specifications. For example, this might cross my desk as, “My application is sensitive to delay. Vendor X is offering a lower delay SLA than Vendor Y. IRead More
Post Tagged with: "SLAs"
Chief Information Officers (CIOs) are ultimately responsible for ensuring that IT investments are closely aligned with strategic business objectives. In this, the final installment in the six part series, we’ll focus on how, through transaction-based application performance monitoring, the CIO has well-defined relationships between IT performance and metrics specific to business outcomes. And that is what is ultimately needed for smooth sailing, even in the roughest seas.