It might be time to say goodbye to those text messages containing PINs to help you log into your favorite banking site. The U.S. National Institute of Standards and Technology (NIST) released a draft of its latest guidelines on digital authentication this week, and it contains a disturbing bit ofRead More
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Many banks have them. Many banks spend money on them. Nearly all of those banks ignore them. The “them” is text banking apps, and the degree to which they have been marginalized baffles me. Earlier this week, I asked a top innovation executive at one of this nation’s largest financialRead More
Banks are exceeding customer expectations in digital services, but failing in matters of trust, according to a new survey from Fidelity National Information Services Inc. (FIS). But if they are able to leverage their digital know-how to help customers gain better control of their financial lives, consumer trust should follow,Read More
Monitise plc, the publicly traded mobile payments company, will roll out gift cards to users of its mobile banking apps next quarter, a senior company official told Bank Innovation.
What does it mean to be an “active user” of a bank’s services? This question is anything but simple to answer.