Consumers aren’t quite at the point where they prefer chatbots to humans—but according to a new study conducted by enterprise software company Aspect, that could very soon change. According to the company’s 2016 Consumer Experience Index, it’s nearly a fifty-fifty split: 44% of the survey respondents indicated that they wouldRead More
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An obvious statement: The banking world is changing. However, it does give rise to less obvious questions: Just how fast is it changing, and in what ways? For instance, what will the banking world look like in five years? Will there be chatbots in every smartphone and every app? WillRead More
Investors see a sunny future for marketplace lending, according to a survey released today by Richards Kibbe & Orbe LLP (RKO) and Wharton Fintech. The results of the survey, titled 2016 Survey of U.S. Marketplace Lending, show that half of investors surveyed have capital allocated for marketplace lending. The year prior, just 29% had investments in the space. TheRead More
Sometimes realism and pessimism can be the same thing. The 900 startups featured in Silicon Valley Bank’s seventh annual Startup Outlook report, released today, largely agree they face a challenging fundraising situation in the year ahead. Another major problem? Finding the talent to build products. The president and CEO of Silicon ValleyRead More
We asked, you answered. In Bank Innovation’s State of Banking survey for the third quarter of 2015, conducted last week, we asked members of the financial services industry for their views on what banking might look like in 2020. 2020 isn’t as far away as it used to be (to paraphrase Yogi),Read More
In 2008, the approval rating for banks dropped. And it dropped again in 2009. The approval rating for some banks dropped more than others during those dark recessionary days, Wells Fargo & Co. and Citigroup being the two most prominent examples. All this negativity swirling around banks back then ledRead More
SAN FRANCISCO — Should banks spend on the channel or channel integration? That’s the central question that appears to face bankers today, according to a live poll conducted during last week’s Bank Innovation 2013 event. Bankers are largely falling into two camps. About 31% of bankers say their companies areRead More
For the second consecutive year, we are conducting a research study to better understand innovation in the banking industry, and how that innovation will change over the next five years. Results of this survey will be released at the upcoming Bank Innovation 2013 conference.