In an effort to track product and service efficiency, as well as tease and test possible features of the future, Wells Fargo has launched Digital Express, a pilot program exclusive to its Transbay Gateway store in downtown San Francisco. Within, a section of the lobby displays tablets on a table which confronts customersRead More
Post Tagged with: "tablets"
KeyBank is turning to tablets. Matt Lehman, senior vice president and head of online and mobile at KeyBank, said that mobile has moved from a secondary or tertiary strategy to the primary focus for the bank — and tablets have displaced smartphones in the mobile channel itself. In a discussionRead More
How important is it to develop banking tools for the tablet? Perhaps not so important. A new study released today by Flurry, a mobile analytics company, looked at activity in May of more than 44,000 mobile devices, and found that those used by consumers who are considered “personal finance geeks,” basedRead More
To get past the hype, look at technology shipments to see which way the IT winds are blowing. Gartner, the technology research house, recently forecasted that shipments of PCs, ultramobiles, tablets, and mobile phones will increase 5.9% in 2013 to a combined total of 2.35 billion units. But there is a story withinRead More
You bank with your smartphone or tablet. I bank with my smartphone and tablet. Everyone you know banks with her smartphone or tablet. Finally, one of the nation’s four major banks admits that mobile banking is changing the face of financial services. In last Friday’s earnings call, John Stumpf, chairmanRead More
After equipping branch bankers with tablets at about six of its branches, Huntington Bancshare Inc plans to expand its pilot effort to additional locations as a result of the positive feedback the bank has received to date.
In tablet banking, consumers just want to have fun.
That’s one way the device is different from other customer touch points. As such — and because there’s more real estate than a smartphone — banks have taken note of the fact they must uniquely design for the channel and offer customers “delightful” and “stunning” visual experiences and ways to engage with the institution to garner usage.