Not long ago the fintech community looked longingly at Amazon’s “MayDay” button on the latest Kindle Fire tablet and wondered, Why can’t my bank offer live support like that? It turns out they can. A company called ShowKit offers a software development kit for mobile devices that allows developers to buildRead More
Post Tagged with: "telephone customer service"
By and large, telephone customer service from banks stinks. In a research endeavor that Bank Innovation has undertaken – details of which will be released in full next week – we have found that even the largest banks in the nation have acute shortcomings in their telephone customer service. WhichRead More