Post Tagged with: "telephone customer service"

The ‘MayDay’ Button for Banking Has Arrived

The ‘MayDay’ Button for Banking Has Arrived

by January 24, 2014 at 4:07 pm 2 comments

Not long ago the fintech community looked longingly at Amazon’s “MayDay” button on the latest Kindle Fire tablet and wondered, Why can’t my bank offer live support like that? It turns out they can. A company called ShowKit offers a software development kit for mobile devices that allows developers to buildRead More

Why Bank Telephone Customer Service Doesn’t Have to @>!#$*

Why Bank Telephone Customer Service Doesn’t Have to @>!#$*

by September 21, 2012 at 4:56 pm 1 comment

By and large, telephone customer service from banks stinks. In a research endeavor that Bank Innovation has undertaken – details of which will be released in full next week – we have found that even the largest banks in the nation have acute shortcomings in their telephone customer service. WhichRead More