Post Tagged with: "Text Mining"

A multi-million dollar growth spurt as the CFPB turns 3

by July 31, 2014 at 4:28 pm 0 comments

Last week, the Consumer Financial Protection Bureau (CFPB) turned 3 years old. When the CFPB launched in July 2011, it wasn’t clear what power this regulatory progeny of the Dodd Frank Act would wield. Today, there is no doubt about the agency’s authority. With 9 products in its ever-increasing purview, the CFPB now hosts […]

Leveraging Predictive Analytics to improve customer experience – PAW Chicago

by May 15, 2014 at 10:14 pm 0 comments

Event: Predictive Analytics World, Chicago 2014

Presentation: “Leveraging Predictive Analytics and Alternative Data Sources to Improve the Customer Experience”

Case Studies: CFPB, Capital One, Citibank, Bank of America

Speaker: Steven Ramirez, CEO, Beyond the Arc

Date: Tuesday, June 17, 2014, 3:05 – 3:25 p.m. Eastern Time

Register online >

Using customer feedback […]

2013: A Busy Year for the CFPB, an Expensive Year for Banks

by April 8, 2014 at 11:00 am 0 comments

Since its creation in 2011, the Consumer Financial Protection Bureau has been busy establishing its jurisdiction and authority over financial services providers. In 2013, the agency continued to expand its impact, assessing almost $2.8 billion in fine…

3 Key Strategies for Transforming Negative Sentiment into Positive Customer Experience

3 Key Strategies for Transforming Negative Sentiment into Positive Customer Experience

by April 1, 2014 at 1:13 pm 0 comments

To compete effectively in the Age of the Customer —a 20-year business cycle in which consumers have unprecedented real-time access to information and social sharing— it’s time for a new playbook. By using effective strategies to identify sources of dissatisfaction early on, and communicating how and when it matters most, your company can turn disgruntled […]

Unlock the power of predictive analytics – PAW Toronto

by March 20, 2014 at 9:23 pm 0 comments

Event: Predictive Analytics Word, Toronto 2014

Presentation:  “Data, Data Everywhere: Leveraging Predictive Analytics to Unlock Consumer Concerns and Eliminate Dissatisfaction”

Case Studies: Capital One/Bank of America

Speaker: Steven Ramirez, CEO, Beyond the Arc    

Date:  Thursday, May 15, 2014, 11:20 a.m. – 12:05 p.m.

Register online >

Learn what customers really want. Meet and […]

Moving the goal posts – Variable ticket pricing comes to the NFL

by January 30, 2014 at 2:45 pm 0 comments

Bruce Johnson, Chief Data Scientist Nick Baldocchi, Fantasy Football League Champion For many years, the NFL has tried to bolster ticket sales to undersold games by blacking them out on television. But as that option may soon be off the table, many NF…

Capturing social intelligence to increase marketing ROI

by January 10, 2014 at 3:44 pm 0 comments

Co-author: Corrine Evanoff

Social media isn’t just a tool for engaging with customers and building your brand, it can be a powerful resource to generate actionable insights. Providing a wealth of uncensored feedback about your company and your competitors, social data can help you better understand how to deliver the customer experience, products, and […]

Big Data analytics: Key insights for 2013 and what’s ahead for 2014

by January 6, 2014 at 1:34 pm 1 comment

In a recent interview with CIO Review magazine, Beyond the Arc CEO, Steven Ramirez shared his insights on the evolution of Big Data analytics in 2013, and what we can expect in 2014. 

What was the impact of Big Data in 2013? We think the most fascinating developments in Big Data have been with unstructured data. Based […]

Top 5 ways to increase business value using unstructured data

by December 15, 2013 at 10:54 pm 0 comments

Co-author: Corrine Evanoff

Looking for the key to your business future?  Data science is unlocking significant opportunitiesto gain value from volumes of unstructured customer data. What does that mean for industries such as financial services, technology, and healthcare?  Think about all that text-based feedback available from your customers’ social media comments, call center notes, […]

Predictive analytics is the new business intelligence

by December 10, 2013 at 12:37 pm 0 comments

Business intelligence has always been a vital component in effective decision-making –but it’s now substantially smarter thanks to predictive analytics. Traditionally, to help solve business problems, organizations have targeted specific data and analyzed performance reports. Sure that works, but it focuses on the past and may provide only a limited view with limited value. With […]