Before we arrive at completely self-service banking, we need a little mediation involving human beings. One form that mediation is taking is video teller assistance in the ATM environment. Bank of America began a test of enhanced ATMs with video banking capability — called Teller Assist — in April 2013Read More
Post Tagged with: "uGenius"
The Utah-based video-banking company uGenius is already known in the financial services industry for its PTMs (Personal Teller Machines) and will soon launch its online video banking solution. A financial institution based in Australia is currently test-piloting uGenius’s online video banking solution, and more clients are expected to sign onRead More
NCR has kicked off sales of its new “interactive” ATM product. The product, which utilizes uGenius technology, allows ATM users to bank with a teller via video conferencing. Video teller service allows banks to extend service hours (6-7 PM is a particularly busy time as customers get off work) and offerRead More
The National Credit Union Administration (NCUA) has recently ruled that uGenius’s video ATM product “fulfill accessibility criteria mandated for reaching underserved areas.”
Why the Chester Springs, Pa.-based community bank recently rolled out a new kind of branch banking model, called Bankwerx.