In a stunning vote, British citizens decided to leave the European Union, and the so-called Brexit has not just profound implications for fintech, but creates massive uncertainty for global financial services. “How can we be so stupid?” tweeted Eileen Burbidge, a partner at Passion Capital and FinTech Envoy of HMRead More
Post Tagged with: "UK"
Nuance, a banking technology vendor, will be providing Santander UK with voice banking technologies, the companies announced today. The deal marks a big score for Nuance’s Nina artificial intelligence voice recognition system. There are other voice recognition systems out there: Fiserv’s Voice Response for DNA, ebankIT, Interactions, and Finantix, for example.Read More
Bank concentration is a problem in many markets, but it is particularly acute in the UK where the Big Four control 77% of the consumer market and 85% of the SME market. Despite many attempts by government and the private sector for many years, nothing has changed. This research noteRead More
Read our exclusive interview with Brad Leimer, Santander Bank’s new Head of Innovation for North America.
There have been online-only banks before, but never one with quite the openness of first direct, HSBC’s out-of-the-box banking subsidiary. When first direct’s Banking on the Go iOS and Android apps released just before last Christmas failed to hit the mark with its customers, CEO Mark Mullen posted an apologyRead More
What happens to branch performance when bankers’ profit motive is severely altered? That’s the question that struck me as I read about HSBC’s decision to nix sales “targets” for the bank’s UK branch employees. Instead, HSBC will compensate its staffers based on “customer satisfaction,” although it is unclear exactly howRead More
Now this is how to launch a company! Crowdfunding provider Bank to the Future, launched this month — well, “launched” isn’t the right word; try “rocked out.” The party included a performance from rock band The Silence (which is raising a round of financing through Bank to the Future), andRead More
The implementation of Australian real-time payments is both inevitable and imminent.