A study from Temkin Group released today puts San Antonio-Texas-based USAA head and shoulders above every other corporation in America in terms of Net Promoter Score. Net promoter Score is a slightly controversial metric that measures customer loyalty. A company’s NPS is supposed to correlate with revenue growth. A score of -100Read More
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There was a shakeup in the highest echelons of fintech today as Citigroup announced Gavin Michael, head of digital at JPMorgan Chase, will join Citi as head of technology for global consumer banking. This role encompasses the digitization efforts of Citi’s consumer businesses, the bank said today. That includes cards, retail banking andRead More
Citi Fintech launched in the fall of 2015 to build the bank of the future, but it has yet to release a product. Now Citigroup‘s innovation unit has lost its CEO. USAA announced today that Citi Fintech CEO Heather Cox was joining the bank as chief technology and digital officer, a newRead More
It might be time to say goodbye to those text messages containing PINs to help you log into your favorite banking site. The U.S. National Institute of Standards and Technology (NIST) released a draft of its latest guidelines on digital authentication this week, and it contains a disturbing bit ofRead More
A lot has happened in the bitcoin multiverse this week, some seemingly positive for the embattled cryptocurrency, some decidedly negative. Starting with Microsoft dropping online bitcoin support for obscure, possibly bureaucratic reasons to the same announcement’s heavy backlash from disgruntled users wondering what in the computerized world is the ostensible motivationRead More
Card.com is focusing on the CEOS and CFOs of America — meaning mothers. The Santa Monica, Calif.-based prepaid card provider announced a Series C raise of $9 million yesterday, which will enable it to build out a host of new features in 2016, according to CEO Ben Katz, a Green DotRead More
Capital One is the latest big bank to produce a video explaining chip cards, also known as EMV cards (it stands for Europay MasterCard Visa) to the American public. Good luck, guys. The video was released Friday. USAA and US Bank videos covering the same subject appeared this spring, butRead More
AUSTIN, Texas — “My app” will have a whole new meaning for USAA customers later this summer. The bank for consumers with ties to US military service members told Bank Innovation yesterday that it will relaunch its mobile app to include “complete personalization.” The overhaul of the app is part of aRead More
Banks of the future will need to provide context around transactions and personalized guidance for customers’ financial lives. So runs the conventional wisdom, and some banks are already doing it. (Cue science fiction author William Gibson: “The future is already here, it’s just not evenly distributed.”) Neobanks Moven and SimpleRead More
Why can’t banks generate the kind of media buzz of an Apple?