Post Tagged with: "user experience"

Simple 2.0: Redesign & New Features

Simple 2.0: Redesign & New Features

by August 19, 2014 at 11:58 am 1 comment

Simple 2.0 is not only a major redesign but adds a plethora of new features, leveraging newly developed technology.

Controversial Ex-PayPal Exec Takes Aim at Bank User Experience

Controversial Ex-PayPal Exec Takes Aim at Bank User Experience

by July 22, 2014 at 4:46 pm 0 comments

ReDesign Mobile CEO Rakesh Agrawal opens up about his new company.

Why Turbo Tax is Great (No Really, It’s Great)

Why Turbo Tax is Great (No Really, It’s Great)

by January 27, 2014 at 9:50 am 0 comments

Originally posted on The Andera Blog. Follow us on twitter @AnderaInc A couple weeks ago Andera hosted a webinar on “The Future of Account Opening”where we asked Ying Chen, SVP of Product Management, and Jeff Kukesh, Senior Product Manager of Emerging Technology & Platform, about their vision for where online account openingRead More

21 Reasons Why the Mobile Banking Naysayers Are Wrong

21 Reasons Why the Mobile Banking Naysayers Are Wrong

by July 23, 2013 at 10:43 am 6 comments

No monetization — that’s the crux of the argument against mobile banking. The Debbie Downers of banking say mobile has not — and, to some degree, will not — be monetized by banks to any great extent. “Mobile is the fastest-growing channel and that it is a big deal,” oneRead More

VIDEO: Inside Polish Direct Bank mBank’s Relaunch

by July 22, 2013 at 11:58 am 1 comment

mBank, the Polish direct bank, rebooted its user experience and relaunched in June. So far, 500,000 users have signed up for the updated experience. Senior director Michal Panowicz discussed the relaunch at a TechCrunch event in Warsaw. The bank previously launched in 2000 and had not updated its UX inRead More

Bank of America’s Mobile Logins Now Outnumber Online Logins

Bank of America’s Mobile Logins Now Outnumber Online Logins

by May 1, 2013 at 1:11 pm 11 comments

See update here. Bank of America Corp.‘s customers are “now” logging in to the bank’s mobile platform in greater numbers than to its online platform. That monumental development was disclosed yesterday by Marc Warshawsky, the bank’s senior vice president, mobile solutions executive, at the NetFinance conference, although Warshawsky offered scant detailsRead More

The Pareto Principle in Account Opening & Lending

The Pareto Principle in Account Opening & Lending

by April 24, 2013 at 9:33 am 0 comments

Also known as the 80-20 rule, the Pareto principle says that, for many cases, about 80% of the effects come from 20% of the causes. I think that the Pareto principle applies to user experience in financial services in at least three ways: 1) 80% of users use 20% of use casesRead More

The Tablet is a Distinct Channel, and Banks Must Design a New User Experience For It

The Tablet is a Distinct Channel, and Banks Must Design a New User Experience For It

by March 26, 2013 at 8:15 am 6 comments

The tablet is emerging as a distinct channel, separate from both the smartphone and PC, according to a recent survey completed by Fiserv. The tablet user base is broadening, including more of both younger and older users, and the overall user base is getting less affluent, says Fiserv’s Bradley Scott, VPRead More

User Experience in P2P Payments: Venmo Wins By A Mile

User Experience in P2P Payments: Venmo Wins By A Mile

by March 15, 2013 at 11:21 am 2 comments

Originally posted by Melanie Friedrichs on The Andera Blog. Follow us on twitter@AnderaInc. It’s starting to feel like spring, but only a month ago the northeast was buried under a record breaking amount of snow  On the day of the blizzard almost all businesses shut down, and Rhode Island even threatened to fineRead More

Waterfall of Payments Patents Granted with Apple and Amazon Leading the Charge

Waterfall of Payments Patents Granted with Apple and Amazon Leading the Charge

by February 5, 2013 at 3:43 pm 6 comments

The US Patent Office granted a slew of payments patents already in 2013, most notably to Apple and Amazon. In total, the USPO issued 82 patents for payments-related inventions and processes in January 2013, up from 56 in January 2012 — 46% growth, according to Bank Innovation research. In all,Read More