Ally Bank announced today that it has launched a redesign on its online banking platform. Ally has around 910,000 banking customers and about half of them use its online banking service. Most Ally customers use both online and mobile banking, according to the bank, but 40% of the total logins in aRead More
Post Tagged with: "UX"
Mike Hobday, banking practice leader, IBM Global Business Services, UK and Ireland, talks to Finextra about the challenges banks face when creating a customer-centric business model. While banks “have been talking about this for a long time,” Hobday argues that now is the time when banks will truly shift theirRead More
See update here. Bank of America Corp.‘s customers are “now” logging in to the bank’s mobile platform in greater numbers than to its online platform. That monumental development was disclosed yesterday by Marc Warshawsky, the bank’s senior vice president, mobile solutions executive, at the NetFinance conference, although Warshawsky offered scant detailsRead More
The tablet is emerging as a distinct channel, separate from both the smartphone and PC, according to a recent survey completed by Fiserv. The tablet user base is broadening, including more of both younger and older users, and the overall user base is getting less affluent, says Fiserv’s Bradley Scott, VPRead More