Post Tagged with: "video banking"

Greek Bank Launches Skype Banking [VIDEO]

Greek Bank Launches Skype Banking [VIDEO]

by June 2, 2016 at 10:06 am 5 comments

Now, even Skype is a banking channel. The Cooperative Bank of Epirus (CBE), based in Ioannina, Greece, has launched video customer service using Skype in April for its online banking customers. Currently in testing with a select group of customers, the service will roll out to all customers “in the near future,” accordingRead More

Video Banking Soon to Enter Homes in the U.K.

Video Banking Soon to Enter Homes in the U.K.

by March 11, 2016 at 2:31 pm 5 comments

Video banking — customers talking via video feed to bankers who may be far away — is already a big thing in branches in Britain, and it’s about to get bigger. It will soon to be tested for users at … home. Nationwide Building Society, a member-owned financial institution with aroundRead More

On the Way to a Self-Service Future, Video Banking

On the Way to a Self-Service Future, Video Banking

by August 21, 2013 at 11:53 am 3 comments

Before we arrive at completely self-service banking, we need a little mediation involving human beings. One form that mediation is taking is video teller assistance in the ATM environment. Bank of America began a test of enhanced ATMs with video banking capability — called Teller Assist — in April 2013Read More

Customers Want Good Service, and Are Willing to Share Personal Information to Get It

Customers Want Good Service, and Are Willing to Share Personal Information to Get It

by April 22, 2013 at 11:16 am 0 comments

Nearly 70% of customers are willing to disclose personal information in order to receive personalized service from their financial institutions, according to results from the Cisco Customer Experience Report. The report, published today, is based on responses from more than 1,500 consumers and 400 bank professionals across 10 countries. OnlyRead More

How Small Can Branches Get and Still Be Effective?

How Small Can Branches Get and Still Be Effective?

by April 17, 2013 at 1:39 pm 4 comments

Wells Fargo, known for its methodical rollout of innovations, is testing a new branch in Washington, D.C. The branch — or neighborhood store, as the bank refers to it — is just 1,000 square feet, while the traditional branch location is 3,000 square feet. The branch is not much largerRead More

Wealth Management for Younger Investors Demands New Approach by Banks, Survey Shows

Wealth Management for Younger Investors Demands New Approach by Banks, Survey Shows

by December 7, 2012 at 9:43 am 0 comments

A survey of 1,200 wealthy investors released yesterday found that the difference between older wealthy investors is not a gap — it’s a chasm. Key findings from the survey, conducted by Cisco (oddly), revealed that younger investors’ are more comfortable with technology, but lack of confidence in professional financial advisors. Younger investorsRead More

Video Banking Provider uGenius Prepares to Launch Online Service

Video Banking Provider uGenius Prepares to Launch Online Service

by November 16, 2012 at 3:05 pm 0 comments

The Utah-based video-banking company uGenius is already known in the financial services industry for its PTMs (Personal Teller Machines) and will soon launch its online video banking solution. A financial institution based in Australia is currently test-piloting uGenius’s online video banking solution, and more clients are expected to sign onRead More

NCR Kicks Off ‘Interactive’ ATM Sales

NCR Kicks Off ‘Interactive’ ATM Sales

by October 12, 2012 at 9:37 am 0 comments

NCR has kicked off sales of its new “interactive” ATM product. The product, which utilizes uGenius technology, allows ATM users to bank with a teller via video conferencing. Video teller service allows banks to extend service hours (6-7 PM is a particularly busy time as customers get off work) and offerRead More