The “voice revolution” is about to make consumer banking a whole lot faster and easier. This week, Barclays announced that it is expanding its voice authentication program to all 12 million retail customers who call the bank, expanding the program it launched four years ago in its wealth management division.Read More
Post Tagged with: "virtual assistant"
TouchCommerce, which serves many Fortune 500 companies with customer engagement tools such as livechat and FAQs, launched a virtual assistant today called TouchAssist. By the end of the third quarter, TouchAssist will be live at a Top 3 bank, CMO George Skaff told Bank Innovation. With its other tools, TouchCommerce already servesRead More
That’s right — it’s another bot. This one’s from New Zealand software designer Ben Lynch and is called Jude. Bots are huge everywhere — Facebook Messenger now hosts more than 11,000 — but lately, meaning, this week, they have made a strong push into financial services. Jude launched in MayRead More
Are bots taking over banking? Yesterday, a Danish bank introduced a bot for simple queries (and soon, transactions) and earlier this month, San Francisco-based startup Dyme, a member of the Spring 2016 Bank Innovation INV class, released a prototype of a Facebook messenger bot whose functionality mirrors that of Dyme’s SMS-basedRead More
Banks of the future will need to provide context around transactions and personalized guidance for customers’ financial lives. So runs the conventional wisdom, and some banks are already doing it. (Cue science fiction author William Gibson: “The future is already here, it’s just not evenly distributed.”) Neobanks Moven and SimpleRead More