8. AI Anticipates Customer Needs Andy Hernandez, Head of eBusiness, Regions Financial Corp. “The use of Artificial Intelligence to anticipate the customer’s needs will be an area of growth not only in 2017 but throughout the foreseeable future. Simply put, we want to break down barriers for customers by consistentlyRead More
Post Tagged with: "virtual assistants"
It’s become common for bankers to say, “Our bank is a technology company.” But technology companies “move fast and break things,” and that doesn’t square well with providing customers reliable access to their money. Case in point: MyKai, the remarkably clever chatbot from Kasisto, suffered an outage yesterday on oneRead More