The Road to Customer Intelligence

  • Steven Ramirez
  • February 7, 2014
Event: Sentiment Analysis Symposium Workshop – “Customer Insight Analytics” When:  March 5, 2014, 1:30 – 5:00pm Where:&nb...

A costly but avoidable lesson for Sallie Mae

  • Nick Baldocchi
  • January 24, 2014
Sallie Mae, the leading student loan provider, recently announced it expects to spend $70 million to address issues raised by government and regulator...

What you can learn from analyzing social media

  • Nick Baldocchi
  • November 4, 2013
In the last 10 years, social media has become a vast source of direct consumer comments where people can freely share their opinions on products, serv...
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