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Banks Need to Focus on Service and Simplicity

Banks Need to Focus on Service and Simplicity

by February 25, 2014 at 11:32 am 1 comment

The biggest challenge ahead for banks is providing excellent service, a new study has found. Simplicity, advice and problem-solving are the three areas where customers are looking for more from their banks, according to a new study by Ernst & Young. The company surveyed 32,000 retail banking customers in 43 countriesRead More