Capital One Trains Virtual Assistant Eno To Be Proactive with New Tax Feature

Most virtual assistants are reactive, but Capital One is training its virtual assistant, Eno, to be proactive, according to Ken Dodelin, VP of conversational AI products at the bank. “Most [virtual assistants] are chasing reactive customer questions,” Dodelin told Bank Innovation. “We are doing some of that, but the biggest update in our plan is […]

BI Ignite 2019: Umpqua’s Go-To Platform Moving to a 24/7 Service, CEO Says

Umpqua Bank’s Go-To human-digital live support platform is moving to a 24/7 service, Cort O'Haver, President and CEO of Umpqua Holdings Corporation, announced at Bank Innovation Ignite 2019 in Seattle on Tuesday. He said the decision had been made just that morning. Access to the Go-To platform is free for the Portland, Ore.-based bank’s customers […]

BI Ignite 2019: People Want People, and AI-enabled Functionality

Customers increasingly expect banks and other financial institutions to meet them where they are with full functionality, said panelists at Bank Innovation Ignite 2019 in Seattle on Tuesday. Alex Carriles, Head of Online Banking at BBVA Compass, said although the bank’s app had won numerous awards for functionality, there were also numerous customer complaints about […]

The Non-QM Challenge & How Technology Can Help

By all accounts, the non-qualified mortgage (non-QM) market is booming. In 2018 alone, $11.38 billion of expanding-credit MBS, including non-QMs, was issued, and analysts expect a 60% increase in these products in 2019. Despite this sudden rise in popularity, many mortgage professionals still have concerns about non-QMs, fearing increased risk after the mortgage market finally […]

The Best Online Banks Right Now

Keeping your money in a bank is common sense at this point, but online banking is – unfortunately – not something many people have grown accustomed to, yet. There are many benefits to explore in this area, and it’s not a bad idea to check out what some online banking services can do for you […]

Study Shows Strong Relationship Between Credit Score Review and Credit Score Increase

Can regularly checking your credit score actually help improve your results? We wanted to know the answer to that critical question, so Credit Sesame partnered with Megan Hunter Antill and Jessica Yu, Ph.D., candidates in Quantitative Marketing at Stanford Graduate School of Business, to find out. We conducted an analysis of consumer behavior patterns and […]
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