Bank Innovation | The Future of Fintech

Bank Innovation Ignite 2019

Capital One Trains Virtual Assistant Eno To Be Proactive with New Tax Feature

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BI Ignite 2019: Umpqua’s Go-To Platform Moving to a 24/7 Service, CEO Says

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BI Ignite 2019: People Want People, and AI-enabled Functionality

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Capital One Trains Virtual Assistant Eno To Be Proactive with New Tax Feature

Most virtual assistants are reactive, but Capital One is training its virtual assistant, Eno, to be proactive, according to Ken Dodelin, VP of conversational AI products at the bank. “Most [virtual assistants] are chasing reactive customer questions,” Dodelin told Bank Innovation. “We are doing some of that, but the biggest update in our plan is […]

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BI Ignite 2019: Umpqua’s Go-To Platform Moving to a 24/7 Service, CEO Says

Umpqua Bank’s Go-To human-digital live support platform is moving to a 24/7 service, Cort O'Haver, President and CEO of Umpqua Holdings Corporation, announced at Bank Innovation Ignite 2019 in Seattle on Tuesday. He said the decision had been made just that morning. Access to the Go-To platform is free for the Portland, Ore.-based bank’s customers […]

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BI Ignite 2019: People Want People, and AI-enabled Functionality

Customers increasingly expect banks and other financial institutions to meet them where they are with full functionality, said panelists at Bank Innovation Ignite 2019 in Seattle on Tuesday. Alex Carriles, Head of Online Banking at BBVA Compass, said although the bank’s app had won numerous awards for functionality, there were also numerous customer complaints about […]

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The Non-QM Challenge & How Technology Can Help

The Best Online Banks Right Now

Study Shows Strong Relationship Between Credit Score Review and Credit Score Increase

The Non-QM Challenge & How Technology Can Help

By all accounts, the non-qualified mortgage (non-QM) market is booming. In 2018 alone, $11.38 billion of expanding-credit MBS, including non-QMs, was issued, and analysts expect a 60% increase in these products in 2019. Despite this sudden rise in popularity, many mortgage professionals still have concerns about non-QMs, fearing increased risk after the mortgage market finally […]

The Best Online Banks Right Now

Keeping your money in a bank is common sense at this point, but online banking is – unfortunately – not something many people have grown accustomed to, yet. There are many benefits to explore in this area, and it’s not a bad idea to check out what some online banking services can do for you […]

Study Shows Strong Relationship Between Credit Score Review and Credit Score Increase

Can regularly checking your credit score actually help improve your results? We wanted to know the answer to that critical question, so Credit Sesame partnered with Megan Hunter Antill and Jessica Yu, Ph.D., candidates in Quantitative Marketing at Stanford Graduate School of Business, to find out. We conducted an analysis of consumer behavior patterns and […]

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ZestFinance Launches AI-powered Tool to Reduce Bias in Lending Models

Jake Martin
March 19, 2019
Artificial Intelligence, Exclusive, Lending, Operations, Premium, Retail, Security & Risk, Startups

Alternative underwriting software provider ZestFinance today launched an AI-based tool it claims will dramatically reduce bias in lending. Founder and...

Capital One Trains Virtual Assistant Eno To Be Proactive with New Tax Feature

Tatjana Kulkarni
March 19, 2019
Artificial Intelligence, Bank Innovation Ignite 2019, Exclusive, Experience & Design, Operations, Payments, Premium, Retail, Wealth Management

Most virtual assistants are reactive, but Capital One is training its virtual assistant, Eno, to be proactive, according to Ken Dodelin, VP of convers...

Rapyd Launches Local Payments Solution Rapyd Checkout

Jake Martin
March 19, 2019
Commerce, Compliance, Corporate, Exclusive, Experience & Design, Payments, Premium, Retail, Sales & Marketing, Startups

Fintech-as-a-service platform Rapyd today launched Rapyd Checkout, a hyper-local payments solution allowing merchants to accept over 500 local payment...

Instagram Gets Into E-Commerce Business With Checkout Tool

Bloomberg News
March 19, 2019
Bloomberg, Exclusive, Open Banking, Payments, Premium, Retail, Sales & Marketing, Social Media

After years of ogling beautiful images of food, fashion and design on Instagram, people will now be able to buy things they see and like directly thro...

JPMorgan Looks to Court Fast-Growing Startups As Brex Goes Upmarket

Jake Martin
March 18, 2019
Commerce, Corporate, Exclusive, Operations, Premium, Sales & Marketing, Security & Risk, Startups

JPMorgan Chase & Co. plans to merge its middle-market technology and emerging growth commercial banking teams to better serve fast-growing startup...

Some Credit Unions Turn to Blockchain to Improve Customer Experience

Tatjana Kulkarni
March 18, 2019
Cryptocurrency, Exclusive, Payments, Premium, Security & Risk

Eight large U.S. credit unions are testing a blockchain-based digital credential system in different pilots ranging from mobile banking to voice banki...

FIS’s $34 Billion Bid for Worldpay Drives Payments M&A Spree

Bloomberg News
March 18, 2019
Bloomberg, Commerce, Corporate, Exclusive, Operations, Payments, Premium, Retail, Startups

Fidelity National Information Services Inc. agreed to acquire Worldpay Inc. for about $34 billion in cash and stock, the biggest deal ever in the inte...

Temenos Sees Cloud Going Mainstream, But Barriers Remain

Jake Martin
March 15, 2019
Compliance, Corporate, Exclusive, Operations, Premium, Retail, Security & Risk, Startups

Cloud has taken a really long time to go mainstream, but it's finally getting there, said Emily Steele, President of North America for banking softwar...

Wells Fargo’s Other Post-Scandal Problem: Less-Productive Staff

Bloomberg News
March 15, 2019
Corporate, Exclusive, Experience & Design, Operations, Premium, Retail

Wells Fargo & Co.’s leaders have repeatedly assured the public its aggressive sales culture is gone after quotas led workers to foist unwanted pro...

Fears of a Fintech Slowdown? How to Pivot Your Brand for a New Era

Hal Bienstock
March 15, 2019
Capital, Exclusive, Experience & Design, Payments, Premium, Retail, Sales & Marketing, Security & Risk, Startups, Wealth Management

For most of the past decade, the fintech sector seemed to have nothing but blue skies ahead. But over the last 12 months, warnings that first signaled...

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