Cybersecurity Still Keeps Bank Execs Up at Night

• Monica Melton
• May 21, 2018

Even more than winning on mobile, banks would like to minimize security threats. Banks lost $16.8 billion to fraudsters last year, according to a Jave...

Coinbase Seeks Bank Charter to Attract More Institutional Customers

• Philip Ryan
• May 21, 2018

Cryptocurrency is going mainstream, or rather, banks and cryptocurrency exchanges are growing more enmeshed. Jamie Dimon and Warren Buffett may still ...

Are Robo Advisors Making More Money Per User Than Traditional Brokerages?

• Monica Melton
• May 21, 2018

The brokerage world has multiple subscription-based startups taking on the establishment, and they may outshine traditional brokerages in profitabilit...

How Bank of America’s Virtual Assistant Erica Works [VIDEO]

• Tatjana Kulkarni
• May 18, 2018

Bank of America expects to be finished rolling out its AI-driven virtual assistant Erica by mid-summer. The bank first launched Erica in March and wil...

Chime Crosses 1 Million Users Thanks to Referral Program

• Tatjana Kulkarni
• May 18, 2018

Neobanks, better established across the Atlantic in Europe, are starting to grow up in the U.S. as well. U.S. challenger bank Chime is growing by 100,...

How Fifth Third Is Preparing for Gen Z

• Monica Melton
• May 18, 2018

Financial services are taking on the task of innovating for Generation Z, usually classified as young people from ages 2 to 19. The prime age for mark...

PayPal Steps Up Offline Retail Presence with iZettle Announcement

• Tatjana Kulkarni
• May 18, 2018

PayPal’s $2.2 billion acquisition of Swedish small business commerce platform iZettle will boost its presence in 12 markets across European and Latin ...

Blockchain Technology Not Suitable for Visa’s Core Business

• Tatjana Kulkarni
• May 17, 2018

Visa doesn’t see much use for blockchain in its core business, which is transactions at scale, according to CEO Alfred Kelly. At the JPMorgan Technolo...

Why Visa and Mastercard Are Coming Together to Support Single Checkout Button for E-Commerce

• Tatjana Kulkarni
• May 17, 2018

Mastercard and Visa are B2B firms with a B2B2C mindset, according to Mastercard CEO Ajay Banga. The two rivals announced they would support a single c...

Citibank Refines Its Mobile App Experience in the Philippines [VIDEO]

• Monica Melton
• May 17, 2018

Citibank unveiled an improved mobile app experience for its Phillippines market with added features for billpay, funds transfers, and PFM. Updates inc...

HSBC Looks to Blockchain to Solve a Major Pain Point in Trade Finance

• Tatjana Kulkarni
• May 16, 2018

The letter of credit transaction in trade finance is a relatively neglected area when it comes to digitization, which is why HSBC bank chose this tran...

Banks Need to Take Note of Small Businesses or Lose Valuable Customers

• Tatjana Kulkarni
• May 16, 2018

Small business loans might be small in dollar amounts, but the SMB customer may be the most profitable customers to a bank. And yet, since the credit ...

How Consumers Pay Bills Is Changing, and That’s Bad News for Banks

• Philip Ryan
• May 16, 2018

For years pundits have warned banks will lose in the billpay game. Spoiler: They were right. Way back in 2013, Ron Shevlin, now director of research a...

Little Bank Takes Big Bank in Customer Service

• Monica Melton
• May 16, 2018

When it comes to customer satisfaction, smaller banks do it better, according to an FIS survey released today. More than nine in 10 U.S. customers are...

Are Humans the Weak Link in Bank Security, or Is It Outdated Technology?

• Philip Ryan
• May 15, 2018

The most vulnerable aspect of a bank's security is the people -- employees and customers -- or so the story goes. But four security experts came toget...

Virtual Assistants Can Help Banks with Customer Acquisition

• Tatjana Kulkarni
• May 15, 2018

As competition to banks increases, customer acquisition is becoming increasingly important. By offering various types of rewards and point programs, b...

10 Years Later, Simple CEO Josh Reich Steps Down

• Monica Melton
• May 15, 2018

Josh Reich, CEO of the digital bank Simple, announced yesterday that he was stepping down from his role after 10 years. Simple was started (as BankSim...