Biometric Features Can Drive Mobile Payment Adoption

Privacy and fraud are still a concern among consumers when it comes to mobile payments.

Business executives, however, don’t seem to take those concerns quite as seriously. A study conducted by Oxford Economics found that among consumers globally, 70% fear hackers could steal their personal information when they use a mobile wallet, and 67% worry their money could be stolen. Among the executives, 59% fear their customers’ personal data could be hacked, and 58% think they could have their money stolen.

Multi-step and biometric authentication features can “soothe” consumers’ fears about using mobile money, the study found. Fingerprint scanning, facial recognition, and iris recognition were all preferred over traditional passwords.

Despite those fears, both consumers and executives still expect to use far less cash in the next three years. Online debit was preferred the most: 54% on the executive end, and 21% for customers.

The Future of Money report surveyed 2,000 consumers and 300 business executives, split evenly across the following 10 geographies: the US, the UK, Germany, Scandinavia (Norway, Sweden, and Denmark), Japan, China, India, Brazil, Kenya, and South Africa. It was conducted by Oxford Economics and Charney Research, in partnership with NTT DATA, Inc. and Ingenico ePayments.

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