How Umpqua’s CEO Is Bringing the Bank’s Famous CX into the Digital World

If there is one way to describe Umpqua Bank’s innovation plans it would be "human digital," according to the bank’s new CEO, Cort O’Haver. Human digital, as O’Haver explained, is the marriage of digital innovation with the physical retail banking experience. (Oddly enough, Chris Skinner's new book is called Digital Human.) O’Haver is not talking ...Read More

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