Wells Fargo’s Other Post-Scandal Problem: Less-Productive Staff

Pedestrians pass in front of a Wells Fargo & Co. bank branch at night in New York. Photographer: Craig Warga/Bloomberg

Wells Fargo & Co.’s leaders have repeatedly assured the public its aggressive sales culture is gone after quotas led workers to foist unwanted products on clients. Now another problem is festering: low productivity. The bank, which employs more people than any other in the U.S., generated about $330,000 of net revenue per employee last year, ...Read More

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