Retail Banking Customer Satisfaction has Improved, But Only Slightly

Customer satisfaction in the overall retail banking industry has improved over the last twelve months, but ever so slightly, according to J.D. Power's 2019 U.S. Retail Banking Satisfaction Study. Based on this report, released Thursday, the industry scored 807 on a 1,000-point scale, up just by one point from the 2018 report. The single point ...Read More

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