BI Ignite 2019: People Want People, and AI-enabled Functionality

Customers increasingly expect banks and other financial institutions to meet them where they are with full functionality, said panelists at Bank Innovation Ignite 2019 in Seattle on Tuesday. Alex Carriles, Head of Online Banking at BBVA Compass, said although the bank’s app had won numerous awards for functionality, there were also numerous customer complaints about …Read More

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