Capital One Trains Virtual Assistant Eno To Be Proactive with New Tax Feature

Most virtual assistants are reactive, but Capital One is training its virtual assistant, Eno, to be proactive, according to Ken Dodelin, VP of conversational AI products at the bank. “Most [virtual assistants] are chasing reactive customer questions,” Dodelin told Bank Innovation. “We are doing some of that, but the biggest update in our plan is …Read More

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