Payments still belong to banks, according to consumers—even when those payments are being made through a smartphone or an IoT device.
The majority of “connected” consumers, nearly 80%, cited their bank as the “most trusted” provider for a digital payment solution, a study by PYMNTs on behalf of Visa found.
Consumers, who cited technology companies as the more trusted option, were very much in the minority of the more than 2,500 people surveyed, with less than 30% of them trusting either Google, Apple, or Microsoft.
The lowest amount of trust was placed in Facebook, which only 8% of consumers viewed as trustworthy enough “to enable such a solution,” the study, which was released this week, found. This is despite the company’s recent forays into the payments space over platforms such as Facebook Messenger.
The full study may be found here.