How US Bank, TD and RBC create conversational chatbots  | Bank Innovation | Bank Innovation

How US Bank, TD and RBC create conversational chatbots 

Share U.S. Bank entered the voice chatbot space last week with the rollout of its voice-activated tool, Smart Assistant. According to Ankit Bhatt, chief digital officer for consumer at U.S. Bank, the tool was built with input from customers and data from bank support centers. “We made a decision early on that when we designed …Read More

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