Mobile Banking Apps Get a Blah Net Promoter Score From Consumers, Bank Innovation Finds

© Can Stock Photo / lightkeeper

Banking consumers take a middling view of today’s mobile banking applications, according to a study by Bank Innovation. In the survey conducted this month by Bank Innovation, banking consumers gave mobile banking a net promoter score of 12, which is in the bottom 25% to 50% of all NPS scores. NPS scores range from -100 to …Read More

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