In order to compete in the modern market, a website that converts visitors to customers is essential. Employing bank website best practices means that you not only attract users but convert them into customers.
Here are four absolute best practices to convert more customers than ever:
1. Attractive Design
As a financial institution, you must elicit confidence in your bank in order to convert customers. The design of your website gives users the first and most powerful impression of your bank.
An attractive design for your website lets others know that you are professional. Not spending time on design will make your institution look less reputable. With the increase in fraud and data breaches, customers shy away from anything that looks less than professional. To give potential customers confidence in your bank, invest in a well-designed and striking website.
Customers no longer only use computers for their research, and your website needs to reflect that. Your bank’s website is viewed on laptops, iPads, and especially smartphones. Not only does a website that is not optimized for mobile discourage potential customers, it also undermines confidence in your institution.
Potential customers, especially Millennials and Gen-Xer’s, rely more on smartphones for web searching than ever. In 2017, the average Millennial spent 223 minutes a day on their device. In order to capture the attention of younger users, your website needs to be optimized for mobile use.
3. Useful Content
Meaningful content is the way to attract and keep customers on your website rather than having them move on to the next one. Content that interests, informs, and inspires is the best way to attract customers.
Customers are concerned about themselves, not you. This means that your content should be about what concerns them. Content about securing a home loan, building a retirement plan, getting a small business loan, etc. interests and engages customers and shows that you care about their concerns.
Videos and infographics are quickly becoming some of the best ways to engage customers. Many are more willing to watch a video or read an interesting infographic rather than read a long article to find their information.
4. Call to Action
Once customers have gone to your website and read your content, a call to action is essential to convert them into actual customers. The call to action needs to be placed prominently so customers can see where to apply what they were just learning about. Typically, a call to action works best as both a button to press and a link in the text.
The call to action makes it easy for customers to act while they are still on your page and reading your content. If they have to search your website to find where to apply for a car loan, for example, you may have lost them. To convert a casual reader into an actual customer you need to have a well-placed call to action.
The right website sells to your customers for you. By employing banking website best practices, potential customers can find you, trust you, learn from you and buy from you painlessly.
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