Credit card customer satisfaction falls off amid pandemic | Bank Innovation | Bank Innovation

Credit card customer satisfaction falls off amid pandemic

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Share Communications between credit card issuers and customers must improve to reverse the “significant decline” in U.S. consumer credit card satisfaction levels since the start of the COVID-19 pandemic, according to J.D. Power’s latest study released last week. The study found a “significant” decline in key cardholder satisfaction metrics since the start of the pandemic, …Read More

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