Online-only banks falter in COVID-19 CX | Bank Innovation | Bank Innovation

Online-only banks falter in COVID-19 CX

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Share Customer satisfaction with online-only banks seems to have dwindled as a result of the COVID-19 pandemic, according to a recent survey conducted by the Harris Poll. Community banks, credit unions and big banks, meanwhile, seem better poised to retain customers compared to their digitally native counterparts. Nearly 18% of the Americans said they would …Read More

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