PenFed expands chatbot amid internal gains | Bank Innovation | Bank Innovation

PenFed expands chatbot amid internal gains

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Share Pentagon Federal Credit Union is teeing up a member-facing chatbot after the Tysons, Va.-based company successfully implemented an internal one earlier this year, according to Chief Information Officer Joe Thomas. The $25 billion dollar credit union plans to launch the chatbot technology, provided by Salesforce, later this year or early next year on both …Read More

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