Weekly Wrap: Amazon CX inspires bankers, as digi-players target the underbanked

Welcome to the latest episode of our weekly wrap video series, for the week ending August 2, 2019. In this episode, Suman Bhattacharyya, deputy editor of Bank Innovation, and Jake Martin, associate editor, discuss the following developments:

  • At the Customer Experience in Financial Services conference in Boston this week, bank executives on several panels spoke about how they are taking inspiration for their digital and mobile offerings from the tools and experiences popularized by e-tailer Amazon.
  • Digital-only players Greendot and Zero launched cashback cards and integrated mobile apps this week, not only to get a jump on an expected similar offering from Apple but perhaps to compete with Amazon’s effort to target the underbanked.

View the full video here: